For Our Families » Remote Learning

Remote Learning

Need Help?

IT Department Service Desk Hours

Monday - Friday: 7 a.m. - 7 p.m.

Saturday: 10 a.m. - 2 p.m.

Best Way To Communicate

The best way to communicate is to place a ticket at https://help.responsiveed.com. Parents will need a ticket number when calling IT. If you can put in order, submit the ticket first.

Call only if don’t get a response within a few hours. Agents could be on another line helping with tickets 972-316-4546.

Student & Parent Job Aid Resources

Parent and Student Support from Service Desk

#1 Google Classroom App Tutorial
 
 
 
#2 Password Reset Tutorial
 
 
 
 
 
#3 Google Calendar Tutorial
 
 
 
#4 Google Email Address Set-Up
 
 
 
All students K-11 will need to set up their Google email address for access to the following:
 
  • Open tutoring sessions (K-11)
  • Google Classroom (K-2, or 3-11 Art and Music)
 
#5 Google Form Access Workaround
 
 
 
#6 Making a Copy of Form Responses
 
 
 
#7 Making Copies of Completed Work
 
 
 
#8 Joining a Tutoring Session
 
 
 
All students K-10 will have the option to join their teachers for an open tutoring session. Sessions are offered daily at fixed times. To join, you will need the following:
 
  • A school assigned google account with login and password
  • An invite to join the daily sessions (sent only once by the teacher)
  • Click on the invite (found in your gmail inbox) and "accept" the invite. You only need to accept the invite once to have access to all sessions for the remainder of the year
  • For students with more than one teacher, you will need to accept each teacher's individual invite
  • Go to your Google calendar. You will see all the scheduled sessions from all the invites you accepted. Click on the specific session to join.
 
#9 Help Desk Tutorial
 
 
 

A tutorial to assist in submitting a help desk ticket.
 
#10 How to Submit Student Work - Video #1
 
 
 
#11 Text-to-Speech Tutorial